Alexis Monnet - Software Designer from France

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Worldwide Leader in Stored Energy Solutions, $3B in Revenues

Designing Business-Driven Software for EV Charger Hardware

Undisclosed

Digital Kiosk

Energy

UX/UI

Worldwide Leader in Stored Energy Solutions, $3B in Revenues

Designing Business-Driven Software for EV Charger Hardware

Undisclosed

Digital Kiosk

Energy

UX/UI

Summary

This project was carried out for a major American energy company to design the interface of new EV charging stations for the US and Canadian markets. The goal was to deliver a seamless and intuitive charging experience while opening opportunities for additional services and membership programs.

Scroll to Outcomes

The project was destined to the North America and Canada market.

The project was destined to the North American and Canadian market.

The Problem

EV charging can be complex for new users, with unclear steps, scattered information, and different expectations across markets. The challenge was to simplify the process, making it both fast and informative, while also aligning with local consumption habits.

Pain Points

Market expectations in the US and Canada differed significantly from European standards

Status and cost information lacked clarity and real-time visibility.

User flow of a user interaction with the digital kiosk interface.

Business & User Needs

Business Needs

An interface that supports upselling of additional services during charging.

A scalable solution tailored to North American markets

User Needs

A step-by-step, easy-to-follow charging flow

Real-time feedback on charging status and costs.

Design Process

Wireframing

User flows mapped all possible decisions from start to end of the charging process.

Special attention was given to upselling options without disrupting the main task.

User Interface (UI) Design

Interfaces were adapted to tablet-based interactions.

Visuals emphasized clarity of status and costs in real time

Wireflow of the app.

Outcome and Impact

Mockup of the app. Not real hardware representation.

Reflection & Learnings

Key Challenges

Integrating upselling opportunities without disrupting the charging flow.

Adapting the design to North American market expectations, distinct from European standards

What I’d Do Differently

Involve local users in usability testing earlier to ensure cultural alignment

Conduct field research at charging stations earlier to capture real-world behaviors.

Next Project

Crafting a Custom Tool for a Leading Optical Brand

Your Goals, My Expertise—Let’s Build A Lasting Partnership

Let’s work together to turn ideas into meaningful experiences. Whether you’re looking to refine a concept, build from scratch, or rethink your product, I’d be glad to collaborate and bring clarity to your vision. Get in touch to start building.

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